FAQS

Payment Related Questions

What Is Your Credit Card Description In My Credit Card Statement ?

Prior to charge your card, we always inform our Credit Card Description Name. So, make sure that our charge appear in your card statements as per our information in mail, so, during your credit card statement, make sure that its from genmedicare.com please note that the information is submitted via SSL secured, encrypted page and that there is no risk of fraud.

How To Pay By Credit Card If Selected PayPal?

After Your Confirmation, You Can Pay By Below Instruction

STEP 1 : Open Email (Which You Received From PayPal)

STEP 2 : Click On Continue

STEP 3 : Make Payment By Credit Card (Visa, Master, Amex, Discover)

STEP 4 : Fill Your All Details And Make Payment .

You will also receive Payment Instruction mail from us.

What Payment Methods Will Your Company Accept?

Due to lobbyist pressure from BigPharma interests We can not accept credit card all times but we have similar method like you can pay by credit or debit cards, We also consider the use of a wire transfer however you should contact us click for mail before placing such an order.

If i send in a Check or Money Order how long will it take for you to receive it and process my order?

Sending in a Check or Money order for your online medication is the slowest way to send us payment and as a result it will affect the speed of your order. We will be unable to process the order until payment has been received and depending on the country you are sending the payment from and whether you are a new or existing customer, there may be even further delays while we wait for the payment to clear. We recommend that if you are sending payment for your medication by mail, you should always use a registered service preferably with a tracking number so we can trace it in case of delays.

My Credit Card Was Refused, Why?

Credit cards can be refused for a number of reasons,

Many of which are out of both your and our control. When you place an order with a credit card, the information you submit goes directly to our merchant bank at which point it is tested through various fraud.

The following are the main reasons of decline transactions:

A) if the billing and shipping address are different: in this situation, the card-issuing bank may stop the transaction to avoid suspect fraud cases. It is also a possibility that your bank has declined the transaction because it’s an international transaction. Please inform your bank that you are expecting a charge from “GenMedicare”. Once you do this, you may try again or you may place the order with us over the email.

B) if you are using a card from a different state (or country) where the card was actually issued: this happens if your card was issued at your address but you are using the same from a different state or country. In such a case, you may contact us (by phone) and place the order. As you can see, there are many channels your transaction must pass through before it is accepted and if there is a problem with even one of them your entire transaction for your online medication will be declined. In the event it is declined, please give us a call to confirm the order.

C) please note that some banks will require your authorization after they accept the charge from our company. For example, if you normally use your card only in USA and your bank suddenly sees a transaction from overseas they may think that the transaction is suspicious and wish to speak with you before allowing it to go through. In this case, they may call you to confirm or you may need to call and alert them of your approval.

We recommend you check with your bank after placing an order just to make sure everything went through successfully. It is important to note that all credit card processing through is done inside the USA.

I Don't recognize the Charge On My Card, Is It From Your Company?

Our charge will appear in the name of “As Per Our Instruction In Mail”. We are working with multiple banks thus the name of the charge may differ. We send the payment confirmation e-mail once the order is approved. In case you have any doubt related to charge name, please free to E-mail us because email are answered by 7 days a week.

The amount charged on my Card Doesn't match my order amount, Why Is This?

This is quite possible and the reason why is because some of our banks do not charge in us dollars but rather in other currencies such as the euro. Because the currency exchange rates fluctuate daily, the amount charged will not exactly equal what it shows on your invoice. In fact, in many cases it will show less as each day we undervalue the exchange rate to give you a slight discount before charging you. Of course, some banks also like to take their commission for these multi-currency transactions and if your bank is like this they may charge you extra fees as well. Unfortunately we can't do anything to avoid this but if for some reason your credit card shows that you were charged much more than the amount you paid please contact us and send in a copy of the statement (fax or email) and will we do our best to rectify the matter by applying an account credit.

I was double Charged, Who do I contact about this?

If you were double charged please accept our sincerest apologies. Sometimes there is a communication error between our website and the bank and as a result the website will automatically try again causing a double charge. Many times we will notice this before you do and refund you immediately, however if you notice the error before us then let us know and we will issue the refund without delay.

My refund hasn't showed up on my credit card yet, how long should it take?

It can take up to seven to ten business days for your refund to show up on your credit card. Many times it will show up in only three business days but sometimes there are bank delays that are out of our control and for this we apologize in advance. If you have not received your refund in seven to ten business days then please be sure to contact us right away so we can follow up with the bank and find out why.

I am not comfortable in using credit card online? Can i fax my credit card information?

We value the security of our site. Our user information page and credit card information page are secure pages. You will notice 'https:' instead of the usual 'http:' in the address bar of your browser. We also have SSL encryption and McAfee certifications (leading certifications for e-commerce sites). We however understand that there may be some people who are still uncomfortable in sending their credit card details over the net. You can mail us at click for mail for any clarifications.

What is the CVV number you ask for on your sign up page? Where can i find it?

CVV is an anti-fraud security feature to help verify that you are in possession of your credit card. For Visa/MasterCard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card's account number. For american express, the four-digit CVV number is printed on the front of the card above the card account number. Visa/MasterCard a 3-digit number in reverse italic on the back of your credit card American Express a 4-digit number on the front, just above your credit card number.

Order Status Related Questions

Why is my order on "Hold" or "Pending Payment" or "pending echeck payment"?

When a order is in this status, it means that your order has not been approved. You may contact us to complete the transaction process or you may simply ignore the order if you want to cancel the same.

Why is my order on "Dispensing" or "Processing"?

When a order is in this status, it means that the order has been given to our pharmacist and after reviewing the order details the order will give to our dispatch department to ship.

Why is my order on "Hold Order"?

Your order may be on "Hold" for any of the following reasons:

One of the product/s is out of stock.
Prescription copy has not been received.
You had made a request to add or remove product/s from your order.
Any other issue.

If you ever see your order on this status please give us a call or send the click for mail to sort out issue.

Why Is my Order showing as "Cancelled" Or "Declined"?

Your order is on this status because your payment initially failed when placing your order. You need to try again or if you have a visa card, you can place the order over the email at admin@genmedicare.com all our transactions are done on a SSL secure page and the card details would be destroyed after completion of the transaction.

Why is my order on "Awaiting Check payment" or "Awaiting Bank Wire Payment"?

Your order is on this status because you have chosen to pay through Check / Money Order or Wire Transfer. Your order would be shipped as soon as we receive the payment of your order.

Order Related Questions

How do I send a copy of my prescription before buying?

You can E-mail us a scanned copy of your prescription simply to admin@genmedicare.com

Do I always need to produce a prescription for purchasing from your website?

Because of legal and ethical reasons, you must produce a prescription from a licensed doctor before being able to purchase a prescription medicine from us.

Why your prices so low?

Please note that the product costs are based on their actual cost and our per unit cost is not highly inflated as is the case with other online pharmacies.

How long does it take to ship the drugs to my home or office?

Please checkout Shipping Rates & ETA Page (given in bottom) and also allow up to two weeks for delivery. (based on most common orders).

Can i buy more than a three month supply at a time?

Yes and No. It depends on the medications that are being purchased online, their size, the destination country, and the stock situation at the point of purchase. In the majority of cases ordering a three, six, or even a nine month supply of medications will not pose a problem, but the pharmacy reserves the right to request additional shipping charges if the order is too large to be covered by their typical shipping fee, and as some countries limit a maximum import of three months’ supply at a time, the pharmacy may have to split the package into separate shipments to meet this regulation. In this event, we will contact you to confirm before the order is dispatched.

Can i request specific expiration dates for the medications i order?

All medications shipped out by the pharmacy have a minimum of Six Months Expiry Date from the time they are shipped. If you require a longer expiry then feel free to contact us and we will do our best to assist you with your requirements.

Are the products mailed to me the same as what i get at my local pharmacy?

Yes and No. We deals in generic products and the product contains exactly the same active ingredient as their branded drug. You will get exactly the same product but the only difference is the name of the manufacturer.

If I don't see my prescription medication on your price list, does that mean your company doesn't carry it?

There are literally 1000's of medications available on the market and not all are listed on Genmedicare.com.

We do however list the most common medications and our partner pharmacies are frequently updating our website with what they are able to offer for sale. Please note: many times we list an online medication for sale but a customer does not know how to spell the medication name correctly and as a result, Genmedicare.com’s ‘prescription drugs’ search engine may indicate that we don't carry it. When searching for an incorrect medication name, you will receive misleading results, so if you can't locate what you are looking for then please contact us and we will assist you in your search. In the event a medication is not listed we can also try to arrange the same if it not a controlled drug. If you still can't find a particular medication online then be sure to fill out our medication request form so we can contact you when it becomes available.

Please note, we do not and will not sell any controlled substances.

How do I return something to genmedicare.com?

We don't accept returns on prescription items, because it's illegal for us to reuse or resell them. If your prescription order was damaged in shipping or if the incorrect item was shipped, please E-mail us immediately. Please include your order tracking number in your E-mail so that we may assist you more quickly.

I am having trouble ordering. Do you have detailed ordering instructions?

Here at genmedicare.com, you can find any medications without any hesitation. For your better convenience, we have designed our store in such a manner that you can see your medicine in 4 different ways,

By Equivalent Brand:	You can find any medication with directly with its brand name.
By Generic Name:	If You are not sure or Knowing the brand name, No worries Here is the solution in this section you can easily find any drugs with their generic name. For Example, Actamin is a brand name containing Acetaminophen as an active ingredient, So you can also search this product with its generic name Acetaminophen.
By Indication:	You can also search for medications by Indication. For Example, If you were looking for medications for Fever then just right Fever in indication search you can see all the available products which are prescribed to treat Fever.
By Product Search:	You can search for any medicines by its generic brand name here.

How do I place an order for multiple people living at the same household?

To save on shipping and processing, GenMedicare.com is more than happy to send multiple prescription medications to a single household address, even if the medications belong to different people.

For example, a husband and wife could order both their medications at once and only pay the shipping and processing fee once. The ordering process is the same whether you order for one person or many. You simply search for all the online medications you would like to order, follow the sign up instructions, and then fill out the address you would like them sent too. Remember, we are here to save you money any way we can!

What Is your Return Policy?

GenMedicare has a 100% satisfaction guarantee. If for some reason, your order does not show up or is damaged in transit, we will ship you another package or issue you a full refund as per your request.

If however, you received a partial order, we will issue you a full refund, and then charge your credit card again for the remaining balance (so you are fully refunded, and then charged only for the product (s) you received). We will ask you to first allow 30 business days from the day the order was shipped. If after those 30 days, you have not received the package, or if you received any notification that your package was on hold or returned to sender, please send us a ticket (refund section) and we will take care of your request promptly. Please note: if you have any queries regarding your transaction, please contact us by sending a mail at admin@genmedicare.com

What happens If I want to Cancel My Order?

If your order has already been dispatched from the pharmacy, unfortunately we cannot issue a refund. If your order has not been dispatched you will be charged a $10.00 usd cancellation fee. If the reason for the cancellation is due to a shortage or backorder of a medication we will not charge you any cancellation fees.

I wish my package to be sent discretely, can you arrange this?

All packages are already sent discretely to protect your privacy. We do ship the consignments in small Bubble Envelopes or Card Boxes.

What do i do if one of my products in my order is back-ordered?

If any of your online medications are back ordered, you will be notified by our customer support center of the delay and the expected time the product will arrive in stock to the pharmacy. Please note that if the brand ordered by you is not available we will switch the brand to another reputed pharmacy brand. For example, if you order brand name Atorlip (manufactured by cipla) we will only send you the same product manufactured by another leading pharma company. In the event of any order change whereby the sale price differs, we will never charge you extra without your explicit consent. In most cases, if a product is not in stock where you ordered it from and is in stock somewhere else at a more expensive price, we will change the product and take the loss. It is only in special circumstances where we may need to charge you more and will always call you to confirm before doing so.

I want to change my order after placing it, how can I do this?

This is only possible if you contact us within 24 working hours. If the order has been sent to the physician or pharmacy it will not be possible to make any changes. We apologize in advance for this inconvenience.This is only possible if you contact us within 24 working hours. If the order has been sent to the physician or pharmacy it will not be possible to make any changes. We apologize in advance for this inconvenience.

I want a copy of my receipt for a particular order, how can i get this mailed to me?

This can be done by logging into your account and then going to “My Order”. Now you have the option to view order details, click on view order. You can take the print our of the order by clicking on print order or you can download the PDF file.

Will my insurance company reimburse me for the online medication i order through your company?

This is best checked with your insurance company prior to placing your order. We will provide you with a legal invoice to submit to the insurance company and they are welcome to contact us to check on certain details. It is important to note however that we will never release personal information about you or your order history without your prior consent, so you must tell us in advance before you submit your details so that we can place a note on your account that verification with xyz insurance company will be allowed, otherwise the only information we will release to a third party will be our company information for their records.

How GenMedicare Service Works?

Navigation the Website

Obviously, the first step would be to learn whether or not we have the product(s) that you are looking for.

Given the vast volume of our product range, it’s unlikely that you will not find what you wish to order. Navigation in our site is simple

– All you need to do is –

Access the product page and browse through all Generics and Brands available at GenMedicare. Or, you can also use the built-in search feature in order to find what you are looking for. However, if for some unfathomable reason you are unable to find the product(s) that you want to order, just shoot us an email at: admin@genmedicare.com . Just remember – with GenMedicare, you can stay worry-free when it comes to the apprehensions felt by the average customer while ordering online.

For further satisfaction, please have a look at some of our customer testimonials section.

Signup

Once you find and select the product you wish to order, select the “Add To Cart”option.

This will lead you to the login or register page. If you already have an existing account with GenMedicare, then simply insert the username/email id and password at the login fields to sign in. However, if you are new to this site and this is going to be your first order, then click at the sign up/register button and follow the instructions given.

Upon successfully completing the registration process, you will be able to login and place your order. In the event you experience any difficulty – however small or large – feel free to contact us at: admin@genmedicare.com – our in-house experts are available all 24 x 7 to provide any assistance that you might require.

The Dispensing Process

Once you place your order with GenMedicare, the same is processed immediately in order to neutralize the scope for any potential delay. However, you must also understand the fact that there may be processing delays or product back orders at rare occasions depending on the demand and supply at that particular time. Our primary objective is to make sure your orders are delivered to you at the earliest possible as per existing guidelines. In the event, there’s any scope for delay, we will let you know in advance so an alternate arrangement can be made. We are even ready to pay you a full refund if required.

In the Mail

Once your order has been shipped, the pharmacy will fetch you with an update on the shipping and tracking details.

This is to ensure that you can monitor the shipment until delivery. It is, however, worth mentioning that not all shipment can be tracked right away – sometimes, they are traceable only when your country’s custom department clears them.

Also, GenMedicare deploys a multitude of shipping methods based on where you live and/or what product you are ordering. Although it does not usually happen – but if for some unavoidable reason your order can not be delivered within the posted delivery time, feel free to contact us so we can issue a reship or trace – or even refund as per our existing guidelines.

Successfully Delivered

This is the final step to the GenMedicare service process. You receive your product, we complete the service.

We absolutely love this step because it gives us so much pleasure in knowing that we have made such a difference in people’s lives. It is here that we encourage you to please send us a testimonial and tell all your friends and family about our online drugstore service so that we can help them too! If for any reason your order of prescription drugs is not successfully delivered, we will of course reship free of charge or provide you with a 100% refund as per our satisfaction guarantee.

We rely on satisfied customers who use our online drugstore to stay in business, so you can be rest assured that we will do everything in our power to keep you happy and smiling every step of the way.

Why should i purchase from you versus another online pharmacy?

We are the only online Store that supplies drugs from the top pharmaceutical firms of the United States from outside of the United States where these drugs are sold at a much lower price. We may also provide medicines which are made by leading manufacturers who export to most countries.

Questions About Our Company

About the Company?

Genmedicare.com Is A Trusted Name In The Professionally Managed Generic Drug Distribution Market.

The Company Is Renowned For Its Quality And Affordable Supply Of Generic Drugs And Formulations To Patients Across The World. All The Products Offered By GenMedicare Are Manufactured In Facilities That Have Been Approved By World Health Organization (WHO).

All Our Operations Are Constantly Monitored And Overseen By A Group Of Qualified Personnel, Including Of Course Pharmacists With Immense Hand-On Experience. This Is For Ensuring That The Drugs We Make Available In The Market Are Not Only Affordable, But Can Also Adhere To The International Standards For Quality Control.

Dispensing Is Also Executed Only Under The Supervision Of An Experienced Pharmacist So As To Ensure That All Orders Are Packed As Well As Supplied In Accordance With The Requirements Specified – Both Qualitatively And Quantitatively. Please Be Mindful Of The Fact That Most Medications Available On This Website May Require Prescriptions From A Licensed Doctor.

Are you a legitimate company? How can i be sure of that?

Yes, genmedicare.com is a legitimate company that has been active in the market since the year 2011.

Our core objective is to ensure consumer safety and satisfaction no matter what!

The fact that we value our customers can be comprehended from the simple fact all our services are protected by McAfee secure and SSL Certificate (both are usually deemed the industry gold-standards for e-commerce websites). Both these services monitor our website all 24 x 7, round the year to neutralize any potential vulnerability.

In addition, we also have a dedicated team of it experts who are always ready to counter any cyber bound threat that could potentially cause adverse consequences for our valued customers. Not only that, on a closer look, you will also notice that all the web pages ion our site have proper SSL certificates, meaning any personal info that you share with us is promptly encrypted before being transmitted.

Therefore, our customers can always be sure that at Genmedicare, they will always get what they pay for. However, we advise you to not take the aforementioned words at their face value and does your own background check on us. Look for our client testimonial on the web. And by the way, we think it’s worth mentioning that approximately 50 per cent of all our new customers come through referrals of existing customers.

How old is your company?

GenMedicare made its debut in the market in 2011, and we have been expanding at a steady pace ever since.

How do i contact your organization in order to discuss potential business opportunities?

All general business inquiries are to be forwarded by email to our business development manager at admin@genmedicare.com

Please be mindful to include valid contact information alongside a detailed proposal on how you plan to do business with our company.

This is to ensure that we can promptly redirect your inquiry/proposal to the right individual/department.

I am an affiliate or somebody who wants to be an affiliate with your company – how can i find further information related to potentials available to me?

For your maximum benefit as an affiliate, we have introduced a special affiliate program in order to detail the general affiliate programs that we are offering. If you are looking for large-scale affiliate opportunities, contact our affiliate manager at: admin@genmedicare.com

Can you guarantee confidentiality about my purchases from your site?

At GenMedicare, the safety and privacy of our customers means a lot to us. That’s why we have made sure that everything you submit to our company website is done through SSL encrypted & secured with McAfee services.

This essentially means that all user info on our site is encrypted before being transmitted within our network. All your orders are stored in our database which can be accessed by only a few key staff in addition to the pharmacy catering to your order. Under no circumstances, your order and personal info will be revealed to any party that is not anyhow related to the order fulfillment process.

How much money will i save when i order from your company?

Most customers can save 40-90%, which can be hundreds of dollars per order. We also offer huge discount on Men’s Health products.

Account Related Questions

How can I update my shipping address Or contact information?

Simply Login to your account and visit the "Account Information" page whereby you will be able to update your contact information. Please note that if you need to change your shipping address in the middle of an order you should contact us immediately so that we can stop the order before shipment.

How can I change My Password?

Simply Login to your account and visit the "Change Password" page. We recommend you choose a strong password for your account so as to increase the security. Common guidelines for choosing good passwords are designed to make passwords less easily discovered by intelligent guessing. Include numbers, symbols, upper and lowercase letters in passwords password length should be around 5 to 14 characters avoid any password based on repetition, dictionary words, letter or number sequences, usernames, relative or pet names, or biographical information (For Ex, dates, id numbers, ancestors names or dates, ...). If the system is case sensitive use capital and lower-case letters password should be easy to remember for the user.

Examples Of Weak Passwords

As with any security measure, passwords vary in effectiveness (i.e., strength); some are weaker than others. For example, the difference in weakness between a dictionary word and a word with obfuscation (i.e., letters in the password are substituted by, say, numbers -- a common approach) may cost a password cracking device a few more seconds. The examples below illustrate various ways weak passwords might be constructed, all of which are based on simple patterns which result in extremely low entropy:

Default passwords (as supplied by the system vendor and meant to be changed at installation time): password, default, admin, guest, etc.

Dictionary words: chameleon, redsox, sandbags,bunnyhop! Intensecrabtree etc

Words with number substitutions: password1, deer2000, john1234, etc

Words with simple obfuscation: p@ssw0rd, l33th4x0r, g0ldf1sh, etc

Doubled words: crabcrab, stopstop, treetree, etc

Common sequences: qwerty, 12345678, mnbvcxz, etc

Numeric sequences based on well known numbers such as 911, 314159, or 27182, etc

Identifiers: jsmith123, 1/1/1970, 555-1234, "your username", etc

Anything personally related to you: license plate number, social security number, current or past telephone number, student id, address, birthday, relatives' or pets' names/nicknames/birthdays/initials, etc.

There are many other ways a password can be weak, corresponding to the strengths of various attack schemes; the core principle is that a password should have high entropy (usually taken to be equivalent to randomness) and not be readily derivable by any "clever" pattern, nor should passwords be mixed with information identifying the user. If you ever lose your password you may click on “forgot password” in login area or contact us and we will be glad to assist.

How can I order a Refill of a previous order?

Simply Login to your account and visit the "Orders History" page. Once you are at this page you will see that every order you have ever ordered will be displayed in a convenient list whereby you can select which ones you wish to refill and then press the “Reorder” button.

I am not receiving emails you sent me, what is the problem?

If you are having problems receiving E-mail from us please try the following:

Ensure your email address is correct in your account check your spam filters and junk mail box add us to your mail server's white list try using another email address from a different service provider (i.e: if you are using hotmail, try using yahoo!) If you have checked all of the above and are still having problems receiving our emails then contact us and we will be glad to help your solve the problem.

I wish to cancel my account, is this possible?

It is possible to cancel your account however for security reasons you must contact us to have this completed. As no card information is stored with the account, there may not be any reason for exercising this option.

Shipping Related Questions

My online medication order has not shipped yet, what is the delay?

Here are a number of reasons why your GenMedicare order may not have shipped yet and the easiest way to learn why is just to contact us and ask.

For quick reference however your best indication of why your order hasn't been shipped is to check the order status and for the most part it is pretty self explanatory.

For example, if the status is "incomplete payment process" or "want to pay or pending E-Check payment" there is a problem with your payment and you must contact us to resolve the problem, or we are still waiting for your payment to arrive in the mail.

For a more detailed explanation of the various drug delivery status codes, please see our order status FAQ.

My online medication order was shipped but the tracking numbers are not yet showing up in the courier service, what is the problem?

When tracking information is sent to you, it is important to note that it may not show up in the courier's website until many days after the pharmacy has shipped your order. In most cases, the package must reach the destination country (your country) before any tracking will be displayed. As such, you must be patient while your order makes its way around the world to you. If tracking is not showing up seven business days after it is entered in your account then we ask you to please contact us so that we may pass a query onto the courier to make sure there are no unexpected delays.

My order was refused by customs, what do i do now?

We have prepared a small write-up to explain the process of what happens when customs refuses entry of your order, please read it carefully first and don't hesitate to contact us for any clarifications or further information.

Why would customs return my package?

For those who are new to ordering their medications from abroad, it is important to know that all packages are subject to refusal when entering a country’s border. This is by no means a cause for concern. It is your customs' job to accept or deny the mail coming into the country and medications are no exception. As there is no way for them to know whether the medications are legitimate, the customs' officer will usually return all medications to the origin pharmacy as a precaution.

Could my medications be fake or inferior?

This is a common question asked by our new customers and it is very important they understand how GenMedicare works when compared to all the other online pharmacies on the internet. When you place an order with our service, we not only protect you from online fraud, we also protect you from the fears of receiving fake or inferior products. All our products are manufactured by leading Indian pharmaceutical company and their facilities are approved by who or other respected government authorities.

What will happen to my order now?

Our guarantee states that you will get your products and a refused package from customs is no exception. Simply contact us and we send you a free reshipment of your order and depending on the availability of your products in stock, we will have your new tracking number sent to you right away.

How long will it take to receive my reshipment order?

The reshipment may takes 10-20 days to deliver. Will my order be refused again upon the reshipment? There is always a possibility that your order could be refused again but the chances are very slim. Typically less than 1% of the orders we ship are refused by customs.

If my online medication order is returned to the pharmacy, can it be reshipped?

Yes, the reshipment will be issued to you and we will inform the tracking number.

I am out of medications and need priority processing, can i get this?

You should inform us in advance to let us know you require priority shipment of your order. Alternatively, you can E-mail us when you place your order. Although we do not ship it any other method than the one that we are currently doing, we can ensure your order jumps to the top of the queue and is shipped right away to try to save you a few days on the fulfillment time. Please note that although we can guarantee that the order will ship right away (assuming that the products are in stock), we cannot guarantee that the shipping company will bring it to you without delay. Once we place the order in the mail, it really is out of our control.

My online medication order is later than the listed shipping times, why is this?

This could result in an order being refused by customs or an unforeseen delay with the shipping company. Please do not wait too long for your package to arrive. If it is outside the listed shipping times, contact us so we can investigate further.

I want to cancel my order after it has been shipped, is this possible?

Unfortunately you cannot. You may only cancel your order before it has been shipped from the pharmacy, and even that will be subject to cancellation fee.

What is discreet packaging and how does it work?

Please note that we do ship in small bubble envelopes or card boxes and do not enclose any literature about the products.

You can refer the below page to see how we shipped your order discreetly

Package & Packates

Delivery Related Questions

How can i tell that the online medications i ordered are legitimate?

All of our medications come with the original instructions and packaging that contains the lot number and expiry that can be cross checked with the manufacturer. Our generics also come in original packaging; however most of the generics from India come only as the blister packs with the manufacturer information printed directly on the reverse of the blister. You will never have to worry about the origin of the medications you order through genmedicare.com

I received only part of my order, where is the rest of it?

When you have a very large order, we may split the order into two or more separate shipments spaced roughly 2-3 days in which case you will receive the remainder of your order shortly after the first part has arrived. As always, if you have any questions you may always contact us and we will be glad to clarify things for you.

The medication that i ordered online looks different than what i am used to, why is this?

This can and will happen when you order medication online from different countries, especially when you are ordering generics which can be manufactured by several different manufacturers. Because a generic medication can be manufactured by any company, each company will use the exact same active ingredients but the process of creating them may differ and thus the shape, color, and size of the tablets or capsules may differ slightly to distinguish them from their competitors. This in no way affects the efficacy of the medications. All the medications listed / supplied by us are chosen after a rigorous auditing process.

I was unable to pickup my parcel and it was returned to the pharmacy, what do i do now?

If your parcel was returned to the pharmacy for any reason, we can charge you shipping again and reship out your package but as we do not keep the card details of our client, you need to call us to pay the shipping cost. If the consignment was returned to the pharmacy due to our fault, we will re-ship it without any charges. Please get in touch with us in either of the cases.

Can i return my medication after it has been delivered?

The only instance in which you can return a medication after it has been delivered to you is if the pharmacy sent you the wrong medication or if the medication arrived damaged. In the event of either of these scenarios, the pharmacy will promptly reship the medication to rectify the mistake. Under no other circumstances can we allow a product to be returned or refunded outside these scenarios.

I received the wrong dosage of medication, what do i do?

Please contact us immediately so we can inform the pharmacy. The correct medication will be promptly sent to you.

The medications in my order were damaged during transit, what do i do?

Please contact us immediately so we can inform the pharmacy. Your medication will be promptly resent to you.

What Is Estimated Time Of Arrival (ETA) of my order ?

Please check out Shipping Rates & ETA.

We do not ship to following countries due to custom / delivery issues.

Afghanistan, Bahrain, Finland, Hungary, Germany, Iceland, Italy, Sweden, North Korea, Pakistan.

Do we ship to Germany or Italy?

We sincerely regret but we do not ship to Germany or Italy due to custom / delivery issues. However, most of our customers from Germany or Italy place their orders by providing us a shipping address of England or France where we can deliver the order in an approximate time of 5-15 days. Please do contact us if you also have a shipping address in England or France.

Do you ship to Canada ?

Yes. We ship to Canada